14 - 30 Days to Decide
We stand behind every product we offer. But we also understand that sometimes things just don’t work out — and that’s okay.
If you’d like to make a return for any reason within 14 - 30 days of receiving your order (depending on the product), just email us at info@doll.haus with your order number, and we’ll walk you through the return process.
Please also note that due to size and speciality, some items are not eligible for returns and are final sale. This will be noted on the product page.
Please refer to our product pages for specific return/exchange policies & windows on specific products.
A few quick notes:
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Customers are responsible for return shipping costs.
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Items must be returned in “Like New” condition with all original packaging and accessories to qualify for a refund.
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Products showing visible signs of wear or damage may not be eligible for return.
Once your return is received and inspected at our warehouse, we’ll notify you and process your refund promptly.
We’re here to make returns simple and stress-free. Just reach out — we’ll guide you every step of the way.
Damaged or Incorrect Items
If the product is damaged, you must make note of it immediately when signing for delivery and send photos to info@doll.haus the day of delivery.
Dollhaus will pay for shipping defective, damaged, or incorrect merchandise at our cost.
Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorized by our customer service department prior to being processed.
We will ensure you get the product you ordered, undamaged, as soon as possible. Items that become damaged after use are non-refundable unless specified under warranty.
Cancellations
If you would like to cancel an order, please email or call our customer service team immediately to avoid return shipping fees.
Cancellations received before shipment will receive a full refund.
Orders canceled after items have shipped will follow our 14 - 30 Day Return policy and will be subject to return shipping costs.
Other Return Policy Notes
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If a certain vendor or product does not support the return policy stated above, this will be noted in the product descriptions or in the product-specific return information.
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Products that are specified as certified pre-owned or used are ineligible for a return
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Dollhaus only sells to purchasers who intend to use the item(s) for the duration of its economic life. Orders purchased for the specific purpose of a "one time use or temporary use" are not eligible for return under any circumstances. This includes but is not limited to; orders intended for use in a trade show or a conference venue, orders that are purchased by promotional companies, and orders that are purchased by trade show facilitators.
For more information on Shipping, please see our Shipping page.