Free U.S. Shipping on Eligible Orders
We offer free shipping on most orders over $99 within the continental U.S., and many of the items we carry ship free every day. When complimentary shipping is not available, it will be clearly noted on the product page.
Some products—especially large or heavy items—may require freight delivery or incur shipping charges due to their size, weight, or destination. When that’s the case, shipping will be calculated at checkout based on your location and the items in your cart.
You’ll find shipping information specific to each product under the “Shipping” tab on its product page.
Not sure what to expect? Reach out to us at (888) 632-8558 or info@doll.haus with your zip code and the item(s) you're considering—we’re happy to provide a shipping estimate.
Want to know about our Returns Policy? Read more here.
Order Confirmation
As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.
As soon as we receive your order we automatically check to confirm that your order is in stock and available for immediate shipment. If your item is on back-order or unavailable we will void the pre-authorization and reach out to you via e-mail to see if alternate arrangements can be made.
If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and get to work preparing your order for shipment.
Order Shipment
Orders are typically processed and shipped within 2-5 business days (2-4 weeks on specialty items), excluding weekends and holidays or if an item is on backorder. Please refer to our product pages for specific lead times on specific products.
Estimated delivery times vary depending on the destination and shipping method.
Tracking information will be provided by email once your order has been shipped.
If you do not receive shipping confirmation from us within five business days of your order feel free to follow up with us at info@doll.haus.
International Orders
Please be aware that our products are made specifically for the U.S. market. This means that they require a 110V electrical system to function correctly.
Our products have generally not been certified for use with other countries electrical safety standards but all of our products are certified to U.S.A. standards.
We will happily ship our fantastic products to international customers. Due to the extremely wide variety of product dimensions we will provide an up to date shipping price quote for you on request.
If you are happy with our shipping quote we will prepare an order and payment though our ultra secure online payment gateway.
Damages
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery or do not agree to accept the delivery.
If you do accept delivery you are required to immediately take photos using your smart phone or camera of the damaged packaging or products inside the packaging.
If your item(s) do arrived damaged please send photos to info@doll.haus, then visit our Returns page and lodge your return claim online.